Refund Policy

Scope

This policy applies to paid subscriptions and one-time credit packs purchased through our service. It should be read together with our Terms of Service.

All Purchases Are Final

Subscriptions and credit packs add credits to your account that you can spend right away on AI tasks. All purchases of credits and subscriptions are final and non-refundable, except where applicable law requires otherwise. Credits used for completed tasks cannot be returned.

Cancelling a Subscription

Subscriptions renew automatically at the end of each billing period until canceled. You can cancel at any time from the Billing section of your account settings. Cancelling stops future renewals. It does not refund the current billing period; you keep your plan and its credits until that period ends.

Failed AI Tasks

Credits reserved for an AI task that fails, times out or is stopped by our safety checks are returned to your credit balance automatically. This is a credit return, not a cash refund.

If the credits do not come back within a reasonable time, contact support with the task or order number.

Billing Errors

If you were charged by mistake, for example twice for the same purchase, or the credits you paid for were not added to your account, contact support with your order number and we will correct it.

Chargebacks

Please contact us before filing a chargeback so we can look into the issue. This does not waive any right you have to dispute a charge with your payment provider.

Changes to This Policy

We may update this policy from time to time. Changes apply to purchases made after the update unless applicable law requires otherwise. The latest revision date appears at the top of this page.

Contact Us

To report a billing issue, contact us through the customer-support option on our website and include your order number.